ACCEPTED EVENTS FOR CANCELLING YOUR TRIP WITH THE CANCELLATION PROTECTION PLUS
- Illness, accident or death of a family member or travelling companion (including relapse or deterioration of a pre-existing condition);
- Serious damage to your home or workplace;
- Medical contraindication and / or complications following vaccination;
- Separation or divorce of guests participating in the trip;
- Serious damage to your vehicle;
- Accident or breakdown of your means of transport;
- Termination of employment on economic grounds;
- Summons to re-sit a university examination;
- Positive Covid-19 test result or obligation to self-isolate before your arrival;
- Natural disasters, epidemics, pandemics or phenomena beyond our control;
- Civil or foreign war, civil disorder or unrest, rioting, acts of terrorism.
* THIS CANCELLATION INSURANCE MUST BE PURCHASED A MAXIMUM OF 72 HOURS AFTER PAYING THE DEPOSIT FOR YOUR TRIP
Effective date and expiry date
Coverage begins as soon as the Cancellation Insurance premium is paid (this must be done within 72 hours after payment of the deposit on the trip).
Coverage ends upon the Guest's arrival date, or at the time of provision of the first service purchased through Authentik World.
Cancellation Insurance cannot be reimbursed or cancelled once the premium has been paid.
Nature of the coverage
This coverage provides full reimbursement of the cost of the travel services purchased through Authentik World, after deduction of the price of the cancellation insurance.
Limit of liability
Compensation paid to the Guest is limited to the cancellation penalties due on the date of the occurrence of the covered event, up to the total amount paid by the Guest to Authentik World minus the price paid for purchasing the cancellation insurance.
Conditions
The Guest is covered in the event of:
- Illness or serious accident (or death) of a close family member or travelling companion (including relapse or worsening of a pre-existing condition). Close family member is understood to include grandmother, grandfather, mother, father, brother, sister, husband, wife, spouse, child or grandchild;
- Depression or mental, nervous or emotional disorders requiring hospitalization;
- Medical contraindication;
- Medical complications following vaccination;
- Any accident or illness that was diagnosed, relapsed, deteriorated or required treatment or hospitalization between the date of booking the trip and the date on which this cancellation coverage was taken out;
- Termination of employment on economic grounds, provided that said termination was not known at the time of purchasing the trip; you must still be unemployed within 45 days of your departure date;
- Professional transfer forcing the Guest to move home during the period of the trip, provided that said transfer was not known at the time of purchasing the trip;
- A summons set for a date that falls within the period of the insured trip, and which is obligatory, unforeseen and cannot be postponed, for one of the following reasons:
* Summons for the adoption of a child;
* Summons to appear in court as a witness or to serve on a jury;
* Summons for an organ transplant; - Separation or divorce of guests participating in the trip;
- Serious damage to your home (fire, flood...);
- Damage to your vehicle (accident resulting in a total loss or major repair ...);
- Accident or breakdown of air transport;
- Cancellation of your trip following a positive Covid-19 test result or obligation to self-isolate before your arrival;
- Voluntary interruption of pregnancy and any sequelae or complications arising therefrom;
- Cancellation due to a regular periodic examination or check-up;
- Natural disasters or phenomena beyond our control (e.g. earthquake, volcanic eruptions, floods, hurricanes, etc.);
- Air travel: any delay or missed connecting flight due to adverse weather conditions, strike by the airline company or the airport, refusal at customs, a terrorist act or any other unforeseeable cause affecting the flight schedule;
- Civil or foreign war, civil disorder or unrest, rioting, acts of terrorism;
- Cancellation for any of the events listed above, by one or more persons having purchased the same trip at the same time as the Guest if, as a result of said cancellation, the Guest must travel alone or with only one travelling companion.
Exclusions
- Cancellations for forgetting to get vaccinated;
- Cancellations resulting from the non-presentation, for any reason whatsoever, of one of the documents essential to your trip.
What to do in the event of cancellation
- Immediately inform Authentik World in writing, except in fortuitous cases or cases of force majeur, of the impossibility to take the trip;
- In the letter, indicate your name and address, contract number and the motive for the cancellation (illness, professional problems, etc.);
- Provide any appropriate official documentation (e.g. medical certificates) that formally explains the cause of your trip cancellation;
- Provide any other information and original documents requested.